Terms & Conditions

Welcome to Positive Marketing USA. This website is provided as a service to our customers. Please review the basic rules that govern your use of this website. These rules, referred to as terms and conditions, outline your agreement to follow and be bound by them through your continued use of this site.

While many companies have terms and conditions, our focus is on transparency and ease. There are no hidden clauses or complicated legal language. We aim to make it easy and straightforward to do business with Positive Marketing USA.

SECTION A: Terms and Conditions for Orders

Positive Marketing USA Satisfaction Guarantee
We stand 100% behind our products and services. If you’re not completely satisfied with your purchase, contact our customer service team at 972.996.7866 or info@pomausa.comwithin 30 days of receiving your order. We’ll reprint part or all of your order, or depending on the situation, refund the full price, excluding shipping costs.

We are committed to delivering high-quality products with exceptional attention to detail, accurate color reproduction, and on-time delivery. However, there are some circumstances that are beyond our control. These include:

Typos, spelling, or grammar errors in customer-submitted artwork.
Incorrect quantities, sizes, or product types ordered by the customer.
Damages to products after delivery.
Design or layout errors in customer-submitted files.
Mistakes in file setups for special services like folding or die-cutting.
Shipping issues caused by incorrect addresses provided by the customer.
We encourage you to proofread and double-check your designs carefully before placing your order.

Refund and Reprint Policies
While we strive for perfection, our guarantee comes with the following conditions:

Shipping claims are not covered under our refund policy. However, we will reprint orders damaged or lost by the carrier if not covered by their reimbursement.
Original orders must be returned to us, at our expense, before reprints or refunds are issued.
Refunds are capped at $2500 per order. For orders exceeding this, we will only reprint to correct any defects.
We are not liable for delays, printing defects, or issues that cause damages to your business. Our liability is limited to reprinting the original order or refunding the purchase price, and it will not exceed the amount paid to us.
Payment Terms
Customers are responsible for all charges, taxes, and shipping fees, which will be charged automatically to the payment method provided. Once an order has been submitted and approved, it cannot be altered unless specified otherwise. Refunds may be considered only if no work has started on the project, and the customer contacts us directly during business hours.

Payment Methods
We accept the following payment methods:

Credit/Debit Card: Payments are secure and encrypted for your protection.
Check Payments: Business checks are accepted but may require receipt before processing begins.
Open Accounts: Available for pre-approved businesses, government entities, and educational institutions. Contact us for details on setting up an account.
Sales Tax Policy
We collect applicable state sales tax on orders where required. If your organization has a sales tax exemption, please provide the necessary forms before your order is shipped.

Artwork Files
While our prepress team checks most artwork files, you remain responsible for the accuracy of your files. Take time to review and proof your designs before submitting. We also provide file preparation tutorials and templates on our site to help ensure your files are print-ready.

Shipping
You may pick up completed orders or request local delivery. For other shipping methods, we use major carriers such as UPS and offer options like next-day, three-day, and standard ground delivery. Please allow extra time for local deliveries.

Editing and Modifications
We reserve the right to modify, suspend, or discontinue any part of this website, including products, services, or offers, without prior notice.

Miscellaneous
As a local company, we value our customers and strive to meet urgent needs for neighboring businesses. If you’re facing a tight deadline, contact us, and we will do our best to accommodate you.

SECTION B: General Terms and Conditions

Copyright Information
The content, design, and images on this website are protected by copyright law. They are the intellectual property of Positive Marketing USA and may not be reproduced or distributed without our express permission.

If you’d like to use any of our content for your own business materials, feel free to contact us. We may grant permission with proper credit.

Third-Party Orders
If you submit orders for a third-party, you are responsible for any errors or issues that arise. This includes ensuring that the third party is aware of and agrees to our terms and conditions. You also agree to indemnify and hold Positive Marketing USA harmless from any liabilities that arise from your use of this site on behalf of a third party.

Termination of Usage
We reserve the right to terminate or restrict your access to this website without notice or reason.

Email Correspondence
Positive Marketing USA is not responsible for delays or errors in communication caused by incorrect email addresses provided by users.

Entire Agreement
These terms and conditions represent the entire agreement between you and Positive Marketing USA. Any invalid or unenforceable provisions do not affect the enforceability of the remaining terms.